Recrutement MTN: Senior Representative - Credit Collection Premium Cust.Customer Experience and Serv

MTN Cameroon is looking for Senior Representative - Credit Collection Premium Cust.Customer Experience and Services

Location: Yaoundé, Centre, Cameroon

Job Description

Operational Delivery

• Ensure reconciliation of accounts under designated portfolio

• Collect payment of invoices within contractual deadline

• Maintain monitoring & control activity to reduce bad debt and other credit risks

• Manage Credit facilities given to customers in order to minimize the company’s risk exposure in line with Company Credit Policy

• Manage dispute based on business rules and contracts ( Compliance)

• Ensure timely validation of invoices with customers and follow-up for payment.

• Perform other credit management tasks as assigned by the Credit Collections line manager

• Ensure prompt and effective communication of credit status to customers.

• Participate in the implementation of revised credit risk rating for postpaid subscribers

• Apply Credit collection policies

• Review sorting of subscriber in each segment according to credit risk rating utilized

• Escalate all cases of POS credit Sales invoices not delivered and liaise with Sales Account management team to deliver and follow up for collection.

Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

• Minimum of 2 years Diploma in Business Administration (Accounting, Marketing or Finance)

• Certificate in Credit Vetting or Credit Management is an added advantage

Work Experience

• At least 3 years working experience of which 2 - 3 years in collections, credit vetting and analysis

• Experience in Commercial Customer Care is a plus

Training

• Credit Management

• Basic management programs

• Customer Relationship Management

• Intermediate and advanced Excel

• Credit Management

• Credit Vetting Management

• Advanced Excel Training

• Fraud detection and prevention skills

• Financial Management skills training

• Business Risk/fraud

Industry / Certifications

• Certificate in Credit Management is a plus

• Any other specifications

Competencies

Knowledge

• Complaint Management

• Computer & Information Technology Appreciation

• Credit Management

• Debt collection/recovery

• Contracts with customers

• Country Tax policies

• Customer Management

• MTN policies and procedures

• MTN Products and services

• Computer literate

• Government / Administration recovery process

Skills

• Team work

• Analytical thinking

• Negotiation skills

• Good Interpersonal skills, ability to listen and observe

• Flexibility and ability to handle stress

• Good planning and organization skills

• Excellent communication skills

• Problem Solver

Behavioral Qualities

• Integrity

• Sense of confidentiality

• Autonomous

• Result and risk oriented

• Exercise excellent judgement, integrity and discretion at all times

• Pro-activity

HOW TO APPLY?

Click here to apply online

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